Professional area
General terms of sale
Payment, delivery and returns. These terms apply to every order placed with Novoderm.
Questions? Write to us — we answer during business hours.
Payments
Cheque
A fee of $45 applies to any NSF cheque.
A fee of 2% per month is charged on any late payment.
Credit card
Online payment. We accept Visa and MasterCard only.
A fee of 3% is charged on any late payment, plus 2% per month after 30 days.
Bank transfer
Please advise us by sending proof of payment to macommande@novoderm.ca
Products remain the property of Novoderm until final payment.
Credit notes must be used within 90 days, otherwise they are cancelled.
Deliveries
- Orders are packed and shipped Monday to Friday.
- Most orders are shipped within 2 business days of the order date. Orders placed on a weekend or a holiday are processed the next business day.
- If we cannot process your order because of inaccurate or incomplete information, processing may be delayed until we have the correct information.
- Orders containing out-of-stock items may take longer, beyond our control, depending on the manufacturer's availability.
- Shipping is handled by ICS Courier or Canada Post.
- Shipments without a signature are entirely your responsibility. Novoderm cannot be held responsible for the loss or theft of your order.
- When your order leaves our warehouse, you receive a confirmation email with a tracking number and a link to follow your parcel.
Shipping charges
Effective September 1, 2026. Until August 31, 2026, the previous grid applies: $15 ($0–$150), $20 ($151–$400), $25 ($401–$750), free from $750.
These charges may change without notice or according to the shipping destination.
Return policy
- No return will be accepted without authorization.
- No refund or exchange after 30 days from the date of purchase.
- A handling fee of 20% is charged on any returned merchandise.
- Merchandise must be returned within 30 days of the date of purchase, with an original receipt, in its unaltered original packaging — the package must not have been opened, given the nature of our products. We examine and test every return one by one to make sure it is in exemplary condition. This is why Novoderm does not authorize the return or exchange of opened, unsealed or used products, except in the case of an allergic reaction.
- Shipping charges for returns are not prepaid. You are responsible for these costs, which are neither refundable nor creditable.
- Novoderm accepts no responsibility for returned merchandise while it is in transit to the warehouse. For your protection, use proof of shipping, insure your parcel and keep a tracking number.
- For any defective item, open a ticket and we will follow up on your request.
Reaching us
By telephone
Mon–Thu 8:30 a.m. to 4:30 p.m. · Fri 8:30 a.m. to 3 p.m.
In writing
Thank you for doing business with Novoderm.